Terms of Business
All treats, gift baskets, cakes, biscuits, beds, bowls and feeders are final sale. No returns can be accepted for safety reasons.
All apparel items may be exchanged or returned for store credit only and only with a return authorization. Items are only eligible for exchange or return if the items are in new, unused condition and still have all tags attached. Items may be exchanged or returned with 14 days of purchase. If you are exchanging an item, the item must be received back to The Barkery prior to the new item(s) be shipped out. Purchaser is responsible for shipping charges on the return items.
The Barkery does not issue refunds for refused shipments or for any other shipping circumstance outside of our control.
Summer Shipping Requirements: In order to preserve the fine quality of your Barkery products, and to ensure your dog's utmost enjoyment of them, COOL shipping is required for all items that may be heat sensitive. We carefully pack your order into an insulated container with a reusable non-toxic liquid ice pack, which maintains optimal temperature during transit. Orders sent via COOL shipping are shipped Monday through Wednesday ensuring uninterrupted transport. COOL shipping requires the purchase of the reusable cooler. All orders shipping to the South and West of the Mason Dixon line also require 2nd Day Delivery Shipping. COOL shipping is Mandatory through the summer.
In the event that an order contains both temperature sensitive and non-temperature sensitive items, all items will be shipped together; however, they will be placed in separate poly bags for protection during transit.